Senior Customer Support Manager, Robotics

📋 Description

• Lead, coach, and develop the RSS Team, establishing clear expectations, accountability, and
• Own daily support operations and SLA performance, aligning team priorities and resources with
• Lead critical incident response and escalation management, driving cross-functional coordination
• Set priorities for operational excellence, automation, and continuous improvement to strengthen
• Lead and contribute to cross-functional projects and key initiatives, driving execution against
• Partner with Engineering, Customer Success Management, Field Services and other internal

🎯 Requirements

• 5+ years of experience leading technical support teams for integrated hardware and software
• Proven experience leading high-priority customer escalations and major incident (P1) response
• Exceptional communication and leadership skills, with the ability to navigate complex technical
• Proven ability to develop team leads and technical specialists, set clear performance expectations
• Flexibility to support a 24/7 operational environment as critical incidents and team handoffs
• Excellent written and verbal English communication skills, with the ability to clearly explain

🎁 Benefits

• Base salary range: $100,000 - $200,000 annually, plus bonus and equity.
• Equal opportunity employer.