Senior Customer Support Operations Readiness Program Manager

📋 Description

• Coordinate operational readiness activities across customer support impacting initiatives, ensuring
• Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement teams to align
• Own recurring operational readiness motions and communications for Customer Support, including
• Maintain the centralized roadmap of upcoming customer support impacting initiatives and help
• Lead readiness planning for new product launches, workflow changes, and tooling updates, ensuring
• Partner with cross-functional stakeholders to ensure readiness deliverables are completed on time

🎯 Requirements

• 3-5 years of experience in operations readiness, support operations, enablement, program
• Experience coordinating cross-functional initiatives across multiple teams.
• Demonstrated judgment in prioritizing competing operational work and making thoughtful tradeoffs in
• Experience improving operational processes and documentation.
• Exceptional prioritization and organizational skills, with a track record of balancing multiple
• Strong written and verbal communication skills, with the ability to distill operational complexity

🎁 Benefits

• The total rewards package includes base salary, equity, and benefits.
• Salary ranges are highly competitive within SaaS/fintech; updated using industry data.