3–5+ years in Service Delivery, Operations, Customer Support, or SLA-driven environments
Bachelor’s degree in Finance/Accounting/Business Admin or related field
Experience managing enterprise or strategic client relationships
Experience with senior/executive stakeholders
Strong background in SLAs, KPIs, and data-driven performance
Experience in fintech, payments, SaaS, or B2B environments preferred

🎁 Benefits

Hybrid schedule with 2 days in office per week
Competitive salary and comprehensive benefits
Paid holidays, time-off, and life event leave policies
Volunteer days (5 per year)

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