🇧🇪 Senior Customer Support Specialist - Belgium

📋 Description

• Onboard and support a portfolio of 5–10 key accounts per onboarding manager.
• Ensure operational excellence and long-term admin satisfaction.
• Train admins on Alan's product, workflows, and best practices.
• Own admin support end-to-end: requests, issues, resolutions.
• Manage complex conversations with admins with clarity and empathy.
• Anticipate risks and prevent blockers in admin processes.

🎯 Requirements

• Fluent in Dutch and English (written and spoken).
• Excellent and structured written and oral communication.
• Excellent problem-solving: structure problems, identify solutions.
• Strong organization and time-management; handle competing priorities autonomously.
• Customer-facing experience in B2B roles (Customer Success, teaching, or communication).
• Autonomous, driven; comfortable in a fast-paced environment.

🎁 Benefits

• Flexible remote work options.
• Collaborative culture with strong values and supportive peers.
• Opportunities to shape processes, playbooks, and ways of working.
• On-the-job learning and cross-team collaboration.
• Stimulating environment with perks to keep you happy and productive.