Fyxer

11-50 employees
3 jobs posted

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Senior Customer Support Specialist

Customer Support

Added

12 minutes ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

customer support saas intercom jira ai

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📋 Description

Own the front line of customer support across chat, email and video.
Diagnose and troubleshoot complex technical issues.
Identify patterns in issues and turn them into KB content.
Act as connective tissue between Support, Sales, Product and Success.
Contribute to tooling decisions, workflow design and playbooks.

🎯 Requirements

5+ years in customer or technical support in a B2B SaaS environment
Strong written and verbal communication skills
Strong troubleshooting skills and problem-solving
Curious, coachable, and driven to exceed goals
Startup-ready: adaptable, fast-moving, hands-on
Experience with Zendesk, Intercom, Jira, Linear, or others

🎁 Benefits

Private medical, pension and lunch provided everyday
Fully remote role to begin with

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