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Attentive

Senior Customer Support Specialist, UK

On site
Customer Support
Added
8 days ago
Location
Type
Full time
Salary
Salary not provided
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📋 Description

  • Respond to Attentive customer needs via email and live chat, owning that interaction from inception
  • Troubleshoot complex platform issues
  • Advise our customers on best-practices with the Attentive platform and its use cases
  • Assist customers with urgent needs and help usher them to the best solutions and across our
  • First line of escalation for complex technical issues in the Support team
  • Exceed customer expectations on response quality, timeliness of responses and overall customer

🎯 Requirements

  • 9 months -1 year of experience as a Customer Support Specialist, or similar role
  • 4-year Bachelor’s Degree
  • Demonstrated excellence in troubleshooting and complex problem solving
  • Keen interest in startups, software, and entrepreneurism
  • Loves working in fast-paced environments
  • Ability to navigate through ambiguity
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