Zendesk Administration: Manage our Zendesk implementation - both intraday maintenance and
Work alongside our existing team of Systems Admins to ensure our Zendesk ecosystem remains
Develop and maintain an internal comprehensive knowledge base for our Zendesk configuration &amp
Generate, analyze, and report on Zendesk metrics to guide improvements in customer service
Regularly audit for gaps & efficiencies, lead projects to improve or expand our setup based on
Help oversee the configuration, maintenance, performance, and optimization of the general CS tech

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