Senior Customer Value Architect

📋 Description

• Own the onboarding outcome and time-to-value for your accounts, including the most complex accounts
• Own the overall onboarding program — not just the adoption workstream — for complex accounts
• Own the success plan for each account — map business objectives to specific use cases and set a
• Build and own a structured change-management plan for migration or re-implementation accounts: a
• Lead customer enablement and training (dashboard design, funnel analysis, retention modeling) to
• Build and maintain a network of champions and evangelists across the account, rather than relying

🎯 Requirements

• 6–8+ years of experience in Customer Success, consulting, or a related client-facing capacity
• Demonstrated ownership of a structured program or project plan spanning multiple workstreams and
• Genuine comfort working directly with data: can read a dashboard, reason about an event taxonomy
• A track record of executive-level relationship-building, and of being trusted to handle ambiguous
• Experience building and running structured adoption or value plans that tie daily work to a
• Hands-on experience with AI or agentic tooling beyond casual use — MCP-based workflows, LLM

🎁 Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break