Senior Customer Value Manager

📋 Description

• Own the full customer journey: onboarding, adoption, value realization, retention, expansion.
• Define customer success objectives with measurable outcomes.
• Deliver insights on customer impact: efficiency, adoption, operational benefits.
• Partner with Sales on opportunities via design, evaluations, proofs of concept, security reviews
• Lead hands-on delivery: configuration, deployment, adoption measurement, post-launch optimization.
• Develop renewal strategies and manage forecasts.

🎯 Requirements

• 5+ years in customer success, solutions consulting, or similar role in enterprise software.
• Experience deploying and operating software solutions beyond relationship mgmt.
• Experience with solution design, demos, POCs, and evaluations.
• Strong understanding of customer value management and measurable outcomes.
• Ability to analyze usage data and translate insights for stakeholders.
• Excellent project management, communication, and executive relationship skills.

🎁 Benefits

• Competitive base salary range of $105,000 - $130,000 plus performance-based bonuses.
• Uncapped commission potential and equity participation.
• Flexible benefits for financial security, health, and wellness.
• Generous vacation policy with European-style time off.
• Opportunity to lead and grow in a new market with potential leadership.
• Flexible remote work environment.