Senior CX Insights Manager, APAC

📋 Description

• Lead Customer Insights Strategy: Own the CX Insights strategy for the APAC region, ensuring
• Drive Actionable Business Impact: Translate complex data into compelling narratives and
• Lead Voice of the Customer Programs: Own and evolve VoC programs across APAC. Design and optimize
• Build World-Class Analytics & Reporting: Develop executive-level dashboards, reporting
• Lead and Develop Talent: Build, mentor, and inspire a high-performing team. Foster a culture of

🎯 Requirements

• 12+ years of experience in Customer Experience, Customer Insights, Consumer Research, Analytics
• 3+ years of people leadership experience managing high-performing teams.
• Proven experience leading customer insights programs within a subscription, digital product
• AI and technology-forward mindset with experience evaluating and adopting innovative tools and
• Strong analytical capabilities with experience working across large datasets and customer feedback
• Expertise in Voice of the Customer methodologies, customer satisfaction measurement, and customer

🎁 Benefits

• Best-in-class medical, dental, and vision private insurance healthcare coverage
• Access to counseling & mental health sessions 24/7 through Employee Assistance Program (EAP)
• Free premium access to Crunchyroll
• Professional Development
• Company's Paid Parental Leave (up to 26 weeks for birthing parents; up to 12 weeks for non-birthing
• Hybrid Work Schedule