Senior CX Operations Lead

📋 Description

• Own Operational Processes: Own and continuously improve the operational processes and business
• Deliver Operational Improvement: Lead high-impact operational programs that improve business
• Establish Data-Driven Excellence: Collaborate with the Data Engineering Enterprise Platform team
• Cross-Functional Leadership: Act as a trusted advisor and liaison between the CX business and key
• Influence Stakeholder Partnerships: Build and maintain strong, collaborative relationships with
• Solution Design: Liaise closely with the BZS team, building well-honed specifications and

🎯 Requirements

• Solutions-focused subject matter expert in CX Operations, with a strong command of B2B SaaS
• Proven track record of designing and delivering operational programs that have resulted in
• Independent and results-oriented mindset, methodical in approach to identifying systemic
• Exceptional written and verbal communication skills, comfortable presenting to and influencing
• Inquisitive about new technologies, always wanting to 'get under the hood' to see potential
• Highly collaborative individual, able to build consensus and align multiple senior stakeholders and

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly