Senior CX Platform Engineer

📋 Description

• Build and operate production-grade agentic applications and multi-step AI workflows for account
• Develop and maintain MCP servers and secure connectors for enterprise platforms and data sources
• Use coding agents and AI-assisted development tools as part of the daily engineering workflow for
• Build and evolve the team's agent development harness, including shared conventions, reusable
• Establish evaluations, tracing, observability, and human-in-the-loop controls to make AI systems
• Develop and maintain the application platform, including AWS infrastructure, gateway capabilities

🎯 Requirements

• Demonstrated experience building and operating production software, including ownership of
• Hands-on professional experience using coding agents such as Claude Code, Cursor, Codex, GitLab
• Practical experience building with large language models beyond conversational interfaces
• Strong Python development skills with FastAPI, Flask, or comparable frameworks, alongside
• Experience designing APIs, authentication and authorization mechanisms, and secure systems for
• Hands-on experience with AWS services such as ECS, RDS, and Lambda, as well as Terraform, Docker

🎁 Benefits

• Remote work environment for eligible employees in the United States.
• Base salary range of $139,200–$235,200 USD, depending on level, experience, skills, knowledge
• Equity compensation and employee stock purchase plan.
• Flexible paid time off.
• Parental leave and wellness-focused support.
• Growth and development funding to support ongoing professional learning and career growth.