Senior Dealer Relationship Manager (Remote)

📋 Description

• Own the launch, ongoing relationship, engagement, and performance of an assigned portfolio of
• Lead remote dealer launches from initial handoff through readiness, training, activation, and early
• Help dealership leadership and frontline users understand where Upstart fits within their lending
• Use dealer activity and performance data, including user engagement, credit applications, offers
• Develop the appropriate engagement strategy for each dealership through targeted email and phone
• Partner with Sales, Risk, Product, and Operations to resolve dealer barriers, escalate recurring

🎯 Requirements

• 3+ years of experience in dealer relationship management, account management, customer success
• Experience launching, onboarding, implementing, or activating new customer or dealer partnerships
• Experience managing a portfolio of accounts and using CRM systems, dashboards, spreadsheets, or
• Experience using customer or account data to identify risks, prioritize outreach, and develop
• Experience leading customer training, onboarding, performance reviews, or strategic meetings in a

🎁 Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
• Comprehensive health coverage designed to support you and your family, including medical, dental
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage for added financial