Senior Deployment Specialist

📋 Description

• Own the end-to-end troubleshooting and technical support process for stations that fail to connect
• Diagnose and resolve complex activation failures involving cellular connectivity, site-level
• Coordinate with field technicians, Sales, and Deployment teams to clear punch-list items and
• Manage all customer escalations via email and phone, delivering prompt, effective resolutions to
• Provide direct phone support during peak call volumes, ensuring station owners receive immediate
• Proactively communicate station updates and status changes to customers using Salesforce.

🎯 Requirements

• Minimum of 3 - 5 years of hands-on experience in technical support, deployment, or field service
• Associate's degree or vocational/technical diploma in automotive or electrical technology is
• Exceptional verbal and written communication skills.
• Proficiency with technical troubleshooting methodologies and software tools.
• Strong organizational skills with meticulous attention to detail.
• Demonstrated analytical ability—able to evaluate, assess, and resolve complex issues effectively.

🎁 Benefits

• Annual merit-based RSU grants
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k)
• Paid time off
• Parental leave
• Life and disability insurance