Senior Deployment Strategist

📋 Description

• Onboard, retain, and grow customer accounts.
• Lead onboarding of new cities and manage partner relations.
• Build customer success processes and playbooks.
• Synthesize learnings to shape product and sales decisions.
• Partner with product and sales to translate learnings into improvements.

🎯 Requirements

• 7+ years in Customer Success at tech companies or startups.
• 2+ years enterprise client management experience.
• Strong client-services background; calm under pressure.
• Clear, data-driven communicator who can pitch solutions.
• Strategic problem solver with first-principles approach.
• Excellent project management; able to juggle multiple programs.

🎁 Benefits

• Flexible PTO, top-tier health/dental/vision, and 401(k).
• Work location: San Francisco — in-office most days.