Senior Design Manager - Courier Experience

📋 Description

• Set design direction across product area and align teams.
• Turn ambiguous problems into clear product strategies.
• Lead multiple initiatives balancing rider needs and goals.
• Shape how AI is used across rider experiences and workflows.
• Build systems and patterns to raise quality across the courier journey.
• Grow the team; mentor senior designers and hire.

🎯 Requirements

• Experience leading high-performing product design teams.
• Direction setting across complex product areas amid ambiguity.
• Strong product thinking balancing user needs and business goals.
• Data-informed decisions with data, research, and experiments.
• Experience shaping AI in customer experiences and workflows.
• Cross-functional collaboration with Product, Engineering, Operations, and leadership.

🎁 Benefits

• Healthcare, wellbeing, parental leave, pensions, and generous annual leave.
• Time off to support charitable causes.
• Country-specific benefits; ask recruiter for details.
• Commitment to diversity, equity and inclusion.