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Senior Designated Support Engineer

Added

12 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

linux networking distributed storage raid lustre

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📋 Description

Provide advanced technical support for DDN storage solutions across EMEA.
Collaborate across regional support teams to ensure follow-the-sun coverage.
Escalate and troubleshoot complex issues and high-priority incidents.
Troubleshoot Lustre parallel file systems and large-scale storage environments.
Work with customer admins to diagnose and resolve complex system issues.

🎯 Requirements

7+ years in technical support or infrastructure engineering.
Strong Linux-based storage or HPC experience.
Experience supporting complex enterprise infrastructures post-sales.
Proven ability to diagnose and resolve complex system issues.
Excellent customer communication and stakeholder management.

🎁 Benefits

On-call support rotation for EMEA; occasional travel within EMEA.
Global collaboration with engineering and support teams.

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