Senior Developer Support Engineer - Builder Experience (BX)

📋 Description

• Drive end-to-end ownership of sophisticated customer issues and drive to resolution
• Reproduce complex customer issues in a local environment and author accurate bug tickets
• Deliver expert technical guidance by recommending robust workarounds and proven best practices
• Write high-quality knowledge articles for self-service resolution
• Serve as a trusted technical advisor and advocate for customers, ISVs, and strategic partners
• Channel real-world customer insights and architectural feedback into cross-functional teams

🎯 Requirements

• BA/BS/MS in Computer Science, MIS, or related technical discipline
• 4+ years in developer support, technical support, solutions engineering, or software development
• Fluency in at least one statically typed language (e.g., C#, C++, Java) and one dynamically typed
• Hands-on experience with cloud applications, RESTful APIs, and web frameworks (e.g., Node.js
• Familiarity with AI-assisted development tools and protocols (e.g., Claude, OpenAI Codex/Copilot
• Exceptional written and verbal communication skills

🎁 Benefits

• Equity (where applicable)
• Bonus
• Health, dental, and vision insurance
• RRSP with a match
• Healthcare spending
• Telemedicine