Senior Digital Customer Success Campaign Manager

📋 Description

• Design, launch, and improve digital customer success campaigns and programs across onboarding
• Build scalable customer journeys that help customers reach key milestones using content-led
• Identify customer signals, behaviors, milestones, and friction points that indicate progress, risk
• Translate customer and product insights into triggered programs and campaigns that guide customers
• Draft, edit, and optimize customer-facing communications, including email campaigns, journey
• Monitor program performance using metrics such as activation, deployment, engagement, retention

🎯 Requirements

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth
• Demonstrated success building and owning lifecycle or digital success programs with measurable
• Experience creating scalable campaigns, workflows, or journeys rather than managing a book of
• Strong understanding of the customer lifecycle, including onboarding, activation, adoption
• Ability to interpret customer and product signals, identify patterns, and translate them into clear
• Strong written and verbal communication skills, with the ability to create concise, effective

🎁 Benefits

• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account