Drive 1:many outreach tactics and leverage data to engage with the right customers at the right
Guide new and existing customers through implementation and adoption.
Identify and mitigate risks using data and product signals.
Provide technical guidance and best practices for LaunchDarkly.
Monitor customer progress and identify expansion opportunities.
Build champions and executive relationships within customer organizations.

🎯 Requirements

Located in the Continental US
5+ years in customer-facing role
Proven success in a 1:many/tech touch CS organization
Highly data-driven with experience using product telemetry and growth/risk signals
Experience owning the renewal process and being held accountable to a retention quota
Strong discovery and qualification skills

🎁 Benefits

Restricted Stock Units (RSUs)
health, vision, and dental insurance
mental health benefits
Target pay range based on geographic zones

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