Senior Digital Program Manager

📋 Description

• Own the strategy, roadmap, and calendar for CS digital programs across the customer lifecycle
• Design and launch strategic, segment-level programs and journeys, aligned to customer segmentation
• Build the business case for each program: audience, objective, success metrics, content needs, and
• Act as project and program lead for cross-functional digital initiatives, coordinating Marketing
• Pilot and evaluate new engagement channels and tactics (in-app, email, community, webinars, and
• Design and build automated journeys in Gainsight, including conditional logic, multi-step triggers

🎯 Requirements

• 4–6+ years in Customer Success Operations, Digital/Scaled Customer Success, or lifecycle programs
• Proven experience designing, building, and managing Journey Orchestrator programs and email
• Demonstrated program or project leadership: you have owned cross-functional initiatives and
• Strong understanding of the Gainsight data model – MDA, relationships, connectors, and Rules Engine.
• Experience with Snowflake-to-Gainsight data ingestion, including connector setup, MDA mapping, and
• Proficiency with Salesforce integrations and how Gainsight syncs with SFDC, Snowflake, and other

🎁 Benefits

• Full-time employees can take advantage of health coverage, paid parental leave, generous paid
• We’ll make sure you have the equipment and support you need to work and connect with your teams, at
• Access to LinkedIn Learning platform for learning and development.
• Quarterly wellness education sessions to encourage self care and personal growth.
• 401K employer matching program (mentioned in base salary range description).