Justworks

⏰ 4-day week company

134 jobs posted

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Senior Director, Central Operations

Added

7 days ago

Location

🇺🇸 New York

Type

Full time

Salary

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Related skills

data ai governance dashboards kpis

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📋 Description

Lead the Operations transformation amid AI/automation focus.
Build centralized functions: excellence, KPIs, AI initiatives.
Partner with Tech, CS, Revenue, Finance to scale solutions.
Establish change management to ensure adoption and stickiness.
Set standards and governance for the Ops org across teams.
Own data, KPIs, and operational reporting infrastructure.

🎯 Requirements

10+ years in operations or related field; 3-5 years leading teams.
Track record building SOPs, KPI frameworks, and controls.
Experience leading transformation; hands-on AI/tools governance.
Strong analytics; define metrics and improve data quality.
Experience owning ops tools and third-party platforms.
Experience with L&D programs; drive capability development.

🎁 Benefits

Total Rewards philosophy overview at Justworks.
Commitment to DEIB and inclusive culture.
Company retreats and wellness programs.

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