Senior Director Client Services

📋 Description

• Set the vision and strategic direction for client service excellence, ensuring strong client
• Partner daily with Project Management and Production Planning teams to review capacity, team
• Establish clear processes for documenting, evaluating, and assigning client work requests to the
• Review client health scorecards regularly, identify risk areas, and work with teams to develop and
• Serve as a senior escalation point for service delivery concerns, providing oversight and ensuring
• Deliver regular operational performance reporting to client leadership, highlighting successes

🎯 Requirements

• Bachelor’s degree in Management, Communications, or a related field.
• 8+ years of progressive experience working with brokers, carriers, and clients within the benefits
• Strong understanding of Health & Welfare Benefits, benefits technology, Human Resources
• Demonstrated expertise in client relationship management and project management, with the ability
• Strong analytical and problem-solving skills, with the ability to identify risks, develop practical
• Excellent verbal and written communication skills, with the ability to build credibility and

🎁 Benefits

• Annual salary range of $110,000–$172,000, with compensation determined based on education
• Eligibility to participate in a quarterly bonus incentive plan.
• Comprehensive benefits package for eligible full-time and part-time employees.
• Access to a broad range of employee benefits and support programs.
• Opportunity to work in a technology-enabled benefits administration environment.
• Leadership opportunity with significant influence over client experience, service delivery, and