Senior Director, Community & Advocacy

📋 Description

• Lead the community function (Bonfire, meetups) and integrate signals with account health.
• Lead advocacy: Braze Customer Champions, references, speakers, co-creators.
• Own Customer Advisory Boards; executive engagement and roadmap input.
• Own customer storytelling; capture testimonials across formats.
• Connect community, advocacy, and learning; design journeys and metrics.
• Lead and develop a five-person team; partner with VPs/SVPs.

🎯 Requirements

• Led a customer advocacy program at scale with tiers and references.
• Managed a customer community of meaningful scale; integrated as CX.
• Comfortable in pipeline conversations; influence dollars and expansions.
• Cross-functional partner with PMM, Content, CX, Product, Demand Gen, and Events.
• Builder mindset; led a five-person team and drove integration.
• Develops people; builds leadership and talent for the next generation.

🎁 Benefits

• Competitive compensation with equity.
• Retirement plans and ESPP.
• Flexible paid time off.
• Medical, dental, vision, and life insurance.
• Professional development and yearly stipend.
• Great in-office experience and community.