Senior Director, Customer Experience Strategy

📋 Description

• Define enterprise-wide CX transformation strategies with C-level executives.
• Partner with Sales and Success on brands' long-term strategy.
• Collaborate with Product & Engineering to capture brand requirements and test new products.
• Lead customer workshops using LivePerson's CGP Maturity Model.
• Build multi-year CX roadmaps aligning AI investments with business KPIs.
• Advise on conversational AI, automation, and digital transformation.

🎯 Requirements

• 10+ years in CX, digital strategy, management consulting, or enterprise SaaS.
• Advising executives on business transformation initiatives.
• Strong understanding of contact center ops, CX, and AI.
• Experience leading cross-functional analytics/UX/conversation design teams.
• Executive presence with strong presentation and communication.
• Strong analytical skills to translate data into strategic recommendations.

🎁 Benefits

• Medical, dental, and vision insurance.
• Wellness resources and EAP program.
• 401(k) with 4% employer match.
• HSA and FSA plans.
• ESPP with company share discount.
• Remote-first model with optional WeWork spaces.