Senior Director, Customer Experience Strategy

📋 Description

• Partner with C-level executives to define enterprise-wide CX transformation strategies.
• Guide Brands' long-term CX vision using LivePerson's CGP Maturity Model.
• Lead Data Analytics and Conversational Design to deliver insights and experiences.
• Build multi-year CX roadmaps aligning AI investments with objectives and KPIs.
• Lead cross-functional teams across analytics, UX, and consulting.
• Present strategic recommendations to executive leadership.

🎯 Requirements

• 10+ years in CX, Digital Strategy, management consulting, customer success, or Enterprise SaaS.
• Experience advising executives on business transformation initiatives.
• Strong understanding of contact center operations, CX strategy, and conversational AI.
• Experience leading cross-functional teams including analytics, UX, or design.
• Executive presence with exceptional presentation and communication skills.
• Travel ability to support strategic customer engagements.

🎁 Benefits

• Medical and dental insurance with comprehensive plans.
• Pension scheme with company contribution; ESPP program available.
• Employee Stock Purchase Program with share discounts.
• Group life, income protection and critical illness insurance.
• Paid time off: 28 days plus up to 5 emergency care days.
• Remote-first with optional WeWork workspace.