Senior Director, Customer Success

📋 Description

• Own Global CS Strategy & Execution; define and drive CS strategy for Corporates & Consulting.
• Lead high-performing CS managers; build a culture of accountability and coaching.
• Drive adoption & advocacy at scale; deepen product adoption, value, esp. GenAI.
• Own the digital success program; manage ops and renewals/retention outcomes.
• Strategic account oversight; align Sales/AM for high-value accounts.
• Operational excellence; build scalable playbooks and data-driven practices.
• Cross-functional leadership; align with Product, Enablement, Marketing on roadmap feedback.

🎯 Requirements

• 10+ years in client-facing SaaS; 4+ years leading managers.
• Proven track record of adoption outcomes at scale; link actions to results.
• Experience delivering renewal/retention targets.
• Strategic thinker; translates goals into executable programs and measurable results.
• Executive communicator; influence at C-suite level with clarity and credibility.
• Data-driven; builds systems and uses insights to improve outcomes.
• Thrives in fast-paced, high-growth environments; built for scale.
• Preferably located in ET or GMT timezones.

🎁 Benefits

• Equal opportunity employer.
• Supports a respectful, inclusive work environment.
• Reasonable accommodations for protected disabilities.