Senior Director, Implementations

📋 Description

• Own the full post-sale implementation journey from signed agreement through successful customer
• Rebuild existing implementation and migration resources into a unified organization serving
• Establish a shared implementation methodology, operating model, quality expectations, and processes
• Assess and redesign organizational structures, roles, responsibilities, staffing levels, reporting
• Establish trustworthy implementation metrics and reporting, including time-to-value, implementation
• Create reliable performance baselines and an ongoing operating cadence that provides executives

🎯 Requirements

• Significant leadership experience building, scaling, or transforming a professional services
• Experience in hosting, cloud infrastructure, B2B SaaS, or a closely related technology environment
• Demonstrated experience leading complex implementation or professional services delivery
• Strong understanding of implementation economics, capacity planning, project delivery, customer
• Proven ability to establish operational metrics and reliable reporting in environments where
• Strong commercial judgment and an ability to evaluate the economics of implementation and

🎁 Benefits

• Base salary and overall compensation package aligned with the seniority and scope of the role.
• Opportunity to lead a major organizational transformation with direct influence on customer
• Exposure to a broad range of strategic functions, including Sales, Product, Engineering, Customer
• Opportunity to build a scalable professional services organization and potentially develop a new
• Remote work environment with the flexibility to work from home.
• Collaborative, technically focused culture centered on customer partnership and operational