Senior Director, Order & Installation Success

📋 Description

• Own Brightspeed's sales-to-install conversion strategy, establishing the priorities, programs, and
• Lead enterprise cancel-reduction efforts, identifying the primary drivers of pre-install
• Reduce order fallout and revenue leakage by identifying breakdowns across ordering, qualification
• Improve install readiness by ensuring customer, order, network, equipment, technician, and
• Create visibility across the conversion funnel, establishing KPIs and reporting for order
• Translate customer and operational data into action, identifying trends, quantifying revenue

🎯 Requirements

• Bachelor's degree in Business, Marketing, Operations, Telecommunications, Engineering, or a related
• 10+ years of progressive leadership experience in telecommunications, broadband, revenue
• Demonstrated success improving sales-to-install conversion, customer activation, cancellation, or
• Strong understanding of telecommunications customer acquisition and fulfillment, including
• Experience leading complex enterprise initiatives requiring coordination and accountability across
• Strong analytical capabilities with demonstrated experience using funnel, operational, customer

🎁 Benefits

• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits
• Hybrid workforce (role designated as hybrid)
• Recognized as Top Workplace by Charlotte Observer