Senior Director, Regional Customer Success (AMER)

📋 Description

• Lead a regional CS org of 15–25 professionals in AMER.
• Own post-sale journey for Mid-Market, Enterprise, and Strategic accounts.
• Champion VoC insights; influence product and GTM strategies.
• Drive retention, LTV, and net revenue margin in AMER.
• Scale CS through team leads and cross-functional collaboration.

🎯 Requirements

• Extensive CS/AM/Sales leadership in B2B SaaS.
• Experience managing managers at scale.
• Customer-first philosophy with growth engine.
• Influence product & executive teams using VoC data.
• AI literacy; passion for generative AI and automation.
• Deep understanding of AMER regional nuances; strong analytics.

🎁 Benefits

• Bonus or commission structure.
• Medical, Dental, and Vision Coverage Options.
• 401(k) Savings Plan.
• Company-Paid Basic Life and AD&D Insurance.
• Short-Term Disability (STD).
• Long-Term Disability (LTD).