Senior Director, Strategic Client Success

📋 Description

• Lead and develop the Strategic Client Success team and culture.
• Define and oversee strategic account planning for the portfolio.
• Own the team's commercial performance: renewals, retention, growth.
• Partner with Revenue Ops and Strategy & Operations to build scalable processes.
• Cultivate executive relationships with C-suite and senior stakeholders.
• Travel to meet clients (25-30%).

🎯 Requirements

• 12+ years in strategic client-facing roles (Strategic Account Mgmt/CS).
• Experience with Employee Assistance Programs (EAPs) required.
• 3+ years of people leadership managing client-facing teams in fast-paced settings.
• Portfolio management of large, complex accounts (Fortune 100, 25k+ employees, or $1M+ rev).
• Data-driven with ROI metrics and KPIs to demonstrate value.
• Excellent communication and executive relationship-building skills.

🎁 Benefits

• Remote work with hybrid option for SF/US-based teams.
• Comprehensive benefits including healthcare, equity, and stipends.
• Generous parental leave and retirement match.
• Headspace membership and wellness programs.
• Collaborative, mission-driven culture with growth opportunities.
• Shape mental health care at scale across industries.