Senior Ecommerce Manager, Post-Purchase

📋 Description

• Lead the strategy and performance of post-purchase customer touchpoints, including cancellation
• Build and launch new post-purchase product features end-to-end, taking concepts from initial
• Track, analyze, and report on feature engagement and cohort metrics using analytics tools
• Own upsell, cross-sell, and retention metrics, executing price modeling, positioning strategies
• Optimize member discovery tools and custom subscription building features across the product
• Partner closely with Retention, Data, Design, and Engineering teams to define technical

🎯 Requirements

• 3–7 years of experience in product management, e-commerce, or retention-focused roles, preferably
• Proficiency with AI productivity and design tools (such as Claude Code, Claude Design, or similar
• Deep hands-on experience with web analytics and retention/cohort reporting tools (e.g., GA4, Heap
• Comfortable collaborating with engineering teams on backend infrastructure, APIs, and queues
• Practical experience with price modeling, price positioning, and pricing/A/B testing tools (e.g.
• Action-oriented, highly analytical, member-obsessed, and process-minded professional who thrives in

🎁 Benefits

• Highly competitive base salary range ($140,000 – $160,000 equivalent) plus performance bonus
• High-trust, 100% remote working environment.
• Biannual all-expenses-paid team off-sites to build connections and collaborate in person.
• Comprehensive health and medical coverage for you and your family.
• Generous paid time off (PTO) to encourage wellness and work-life balance.
• Product allowances and specialized health and well-being perks.