Senior Email Deliverability Consultant

📋 Description

• Provide deliverability support to customers and internal teams.
• Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy.
• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;
• Help conduct in-depth investigations, reviews, and audits into email sending practices;
• Assist customers with blocklists, spam traps, and issues with ISPs;
• Help customers produce schedules for IP warming and monitor their warming progress;
• Monitor individual customer email metrics and help improve their sending reputation.

🎯 Requirements

• 3-4 years of deliverability-specific services experience at an ESP, agency, or large brand.
• Proficiency in deliverability concepts, industry best practices, and customer management.
• Track record of identifying and remediating deliverability issues and presenting findings clearly to customers.
• Strong written and verbal communication; polished ambassador for the team and for Braze.
• Comfortable partnering with cross-functional teams (Customer Success, Technical Support, Sales, Growth).

🎁 Benefits

• Competitive compensation (may include equity).
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, vision, life, and disability coverage.
• Family services including fertility benefits and equal paid parental leave.
• Professional development with a yearly learning stipend and formal career pathing.