Senior Engagement Manager - EMEA

📋 Description

• Build trusted advisor relationships with technical leaders and partners
• Conduct discovery sessions to understand current-state capabilities and desired outcomes
• Design outcome-oriented services proposals aligning GitLab capabilities with customer success
• Structure engagements and commercial proposals, developing custom SOWs and staffing plans
• Manage project-level escalations and drive measurable outcomes via forecasting and KPIs
• Own engagement lifecycle from discovery through delivery, and train field teams on services

🎯 Requirements

• Experience structuring, scoping, and selling professional services engagements
• Proven success in pre-sales, discovery, and developing custom SOWs for complex implementations
• Understanding of SDLC, DevOps practices, and cloud transformation initiatives
• Effective communication and executive presence with trusted advisor skills
• Strong facilitation, negotiation, and problem-solving skills
• Ability to work autonomously and asynchronously in a remote setting

🎁 Benefits

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave