Senior Engineer, Unified Communications

📋 Description

• Lead and coordinate the deployment of voice, chat, SMS, and video infrastructure and applications.
• Provide advanced operational support, handle escalated incidents, troubleshoot complex issues, and
• Administer, configure, maintain, and optimize Unified Communications platforms, including Genesys
• Monitor infrastructure capacity, system performance, and application health to support reliable and
• Plan and execute UC implementations, upgrades, software installations, and ongoing operational
• Ensure Voice and Video infrastructure changes follow established corporate change-management

🎯 Requirements

• Bachelor’s degree in a relevant field with at least 5 years of experience as a Unified
• Strong hands-on experience with the Genesys framework, including configuration and routing
• Demonstrated experience administering and supporting Genesys PureCloud or comparable Unified
• Strong understanding of both foundational and advanced Unified Communications concepts and
• Experience supporting large-scale Unified Communications implementations, upgrades, administration
• Advanced troubleshooting and problem-management capabilities, with the ability to diagnose and

🎁 Benefits

• Fully remote position in the United States.
• Monday–Friday schedule, 9:00 AM–5:00 PM Eastern Time.
• Base salary range of $87,600–$117,100 per year, with actual compensation determined by factors
• Medical, dental, and vision coverage.
• Supplemental income insurance.
• Employer-paid disability insurance.