Senior Engineering Manager - Customer Agent

📋 Description

• Lead and manage managers, leads, full-stack and AI engineers.
• Define priorities, roadmaps, and measurable goals for Customer Agent.
• Shape system design and architectural direction for scalable AI platform.
• Engage with product, data science, and go-to-market teams to translate needs.
• Mentor engineers, drive hiring, reviews, and career development.
• Stay current with AI trends and guide ML/LLM usage in the product.

🎯 Requirements

• 10+ years of software engineering in AI-driven features.
• 5+ years of engineering management, including leading managers.
• Excellent communication with diverse stakeholders.
• Hands-on coding ability with complex problems.
• Deep understanding of scalable architectures and distributed systems.
• Proven track record delivering multi-quarter, multi-team projects.

🎁 Benefits

• In-office Boston, MA with generous benefits.
• Competitive compensation package including equity and bonus.
• Strong emphasis on AI-focused culture and career growth.