Senior Engineering Manager, Support & Account

📋 Description

• Lead the technical vision for Toast’s Support Center, communications, and pricing/billing.
• Build scalable systems for self-service support, proactive communications, and account management.
• Apply AI and automation to support and account experiences, surfacing insights.
• Break down complex cross-functional initiatives into incremental milestones.
• Establish and uphold technical standards and architecture patterns.
• Coach and mentor engineers and managers to grow technically and as leaders.

🎯 Requirements

• 5+ years leading high-performing product, platform, or customer experience teams.
• Strong background in full-stack systems and customer-facing apps.
• Proven experience owning and scaling customer-facing platforms across teams.
• Translate broad goals into clear roadmaps and execution plans.
• Demonstrated success partnering with product stakeholders for outcomes.
• Strong communication and leadership, influencing senior tech and product leaders.

🎁 Benefits

• Hybrid work model with in-person collaboration and region-specific office expectations.
• Accessible and inclusive hiring process with accommodations.
• Benefits program and flexible options to support a healthy lifestyle.
• Learn more about benefits and locations on the careers site.