Senior Engineering Support Engineer

📋 Description

• Lead the triage and resolution of complex, multi-component customer escalations, taking ownership
• Act as a senior technical escalation point for challenging customer issues, including incident
• Investigate, validate, reproduce, and document confirmed software defects, creating detailed bug
• Build and maintain application observability practices using monitoring, dashboards, and alerts to
• Develop and refine Datadog monitors, dashboards, and alerts to improve proactive detection and
• Own customer communications throughout escalated incidents, providing accurate and timely updates.

🎯 Requirements

• 3+ years of experience in technical support engineering, Site Reliability Engineering (SRE), or
• Proven experience troubleshooting distributed systems in production environments, including log
• Strong Linux system administration skills, covering processes, filesystems, networking, and
• Experience with containerized environments (Kubernetes and/or Docker), including investigating pod
• Familiarity with observability platforms like Datadog, including monitor, dashboard, and alert
• Production experience supporting Elasticsearch, PostgreSQL, or comparable database technologies

🎁 Benefits

• $130,000 USD base salary
• Competitive equity package
• Comprehensive benefits plan
• Opportunity to work on cybersecurity protection for critical environments
• Mission-driven, technically sophisticated work environment
• Opportunity to collaborate across engineering, product, infrastructure, and customer-facing teams