Senior Enterprise Customer Success Manager

📋 Description

• Own the success, retention, and expansion of enterprise accounts.
• Build executive relationships and provide strategic guidance.
• Drive platform adoption and measurable value for customers.
• Manage end-to-end relationships and align solutions to objectives.
• Lead customer lifecycle management for satisfaction and renewal.
• Conduct strategic reviews and executive presentations.

🎯 Requirements

• 5+ years in Customer Success, Account Mgmt, or similar.
• Fluent Portuguese and English; Spanish a plus.
• Experience with SaaS platforms and complex digital products.
• Proven large enterprise account management and executive relationships.
• Background in e-commerce, payments, or fraud is desirable.
• Strong communication, negotiation, and stakeholder skills.

🎁 Benefits

• Competitive compensation package.
• Remote work model.
• Manage strategic enterprise accounts globally.
• Exposure to international clients and multicultural teams.
• Career growth in a fast-growing org.
• Collaboration with Customer Success, Product, Sales, Tech teams.