Senior Enterprise Customer Success Manager

📋 Description

• Own 20-25 enterprise accounts, accountable for retention and expansion
• Partner with Sales to close expansion opportunities
• Run executive business reviews linking usage to outcomes
• Build relationships from recruiters to TA leadership
• Use usage data to drive adoption and enablement
• Advocate for product roadmap priorities with customer feedback

🎯 Requirements

• 5+ years in Customer Success, 2+ years with enterprise accounts
• Proven record retaining at-risk accounts and growing revenue
• Strong business acumen, translate data into ROI narrative
• Executive presence, excellent presentation and writing skills
• Analytical, data-driven approach
• Comfort using AI tools

🎁 Benefits

• Equity in a fast-growing company
• 401(k) match and financial coaching
• Paid parental leave and fertility benefits
• Medical, dental, vision, mental health support
• Learning stipend and development opportunities
• Flexible PTO, 15 holidays plus 2 flex days