Senior Enterprise Customer Success Manager

📋 Description

• Own client success by developing strategies to boost engagement and reduce churn.
• Build deep relationships with strategic customers; deliver value and share best practices.
• Drive product adoption across the journey; train customers on MCP plugins.
• Leverage AI to engage customers at scale and build workflows to anticipate needs.
• Lead discovery around private liquidity and IPO advisory for client engagement.
• Drive retention and growth with strategic account plans aligned to client goals.

🎯 Requirements

• Strong verbal and written communicator who can explain complex concepts.
• Negotiator with high EQ; experienced with large renewals and procurement.
• Proven ability to build and manage relationships in a SaaS environment; AI fluent.
• Comfortable navigating CLIs, APIs, and MCPs; AI workflows.
• Experience with CS platforms (Gainsight, Catalyst, Client Success, Churn Zero).
• Adaptable with shifting priorities; growth mindset.

🎁 Benefits

• Equal opportunity employer; accommodations available
• E-Verify in the United States
• Privacy and candidate privacy policies linked