Senior Enterprise Customer Success Manager

📋 Description

• Build and execute engagement strategies that drive adoption and outcomes.
• Lead change management across stakeholders for long-term value.
• Own end-to-end product implementations with strong project management.
• Ensure customers get full value and close utilization gaps.
• Turn customer data into clear, compelling value stories for stakeholders.
• Partner with teams to surface data insights for product roadmap and growth.

🎯 Requirements

• Strong track record in Customer Success or Account Management in enterprise tech.
• Ability to influence senior stakeholders, including C-suite, in complex environments.
• Experience managing growth, renewal, expansion; know ARR, churn risk, health.
• Data-driven; translate data into actionable plans; storytelling with data.
• Change management and large-scale rollouts; drive adoption across sites.
• Empathetic, inclusive, resilient; strong relationship-building; willing to travel.

🎁 Benefits

• Generous annual leave: 29 days of annual leave per year, plus public holidays.
• Employee share scheme: You’ll own part of a company making a real difference.
• Wellness days: 10 paid Wellness Days per year for health and wellbeing.
• Private Medical Insurance: Vitality plan membership provided.
• Family-friendly: Paid parental leave policy for birth/adoption surrogacy.
• Personal growth: Support for courses, conferences, or events to develop skills.