Senior Enterprise Customer Success Manager - UK

📋 Description

• Account Planning & Strategy: Document and execute comprehensive strategy plans within your
• Account Expansion & Lead Gen: Expand executive reach through Executive Business Reviews (EBRs)
• Product Adoption: Ensure full adoption of existing and new product introductions by aligning
• Churn Prevention: Act as a trusted advisor to create "sticky" relationships, leveraging executive
• Customer Renewals: Execute a "give-to-get" renewal strategy to achieve net-positive re-rate
• Collaboration: Partner closely with Sales, Sales Engineering, and Marketing to provide the "Voice

🎯 Requirements

• Proven Account Management and strategic Customer Success experience, ideally within the CDN, PaaS
• Track record of driving revenue through up-selling and cross-selling, with the ability to navigate
• Confident in managing C-level relationships and running high-impact customer meetings, workshops
• Technical background is highly valued; able to align technical concepts with business value and
• Highly organized with strong attention to detail and strong project management skills; ability to
• Exceptional verbal and written communication skills.

🎁 Benefits

• We have a huge impact: Fastly is a small company with a big reach, supporting customers with a
• We value diversity: Committed to being a company where employees feel comfortable bringing their
• We are passionate: Fastly employs a diverse range of passionate people and encourages employees to