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Senior Experience Strategist

Business & Management

Added

9 days ago

Location

🇨🇦 Toronto

Type

Full time

Salary

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Related skills

crm braze google analytics 4 salesforce marketing cloud adobe experience cloud

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📋 Description

Lead omni-channel CX strategy for top clients.
Define vision and frameworks for customer interactions.
Architect and lead CRM across digital ecosystems.
Guide cross-functional teams: CX, marketing, data, creative.
Build data-driven insights and ROI measurement frameworks.
Drive end-to-end customer journey mapping and personalization.

🎯 Requirements

7+ years in CRM and customer experience strategy
Proven success delivering large-scale omni-channel strategies
Leadership of cross-functional teams and senior clients
Expertise in Salesforce Marketing Cloud and Adobe Experience Cloud
Proficient in analytics tools GA4 and Adobe Analytics
Strategic storytelling and executive communication

🎁 Benefits

Global network and diverse teams
Work with leading brands on strategic CX
Inclusive culture valuing belonging
Career growth in a fast-paced agency

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