Senior Focal Support Engineer

📋 Description

• Provide Tier III focal support over phone and email to independently diagnose and resolve complex
• Communicate with assigned customers and pods to keep them updated on progress and resolutions
• Partner with the Product, Engineering, and Escalation teams to assist customers with testing or
• Reproduce customer issues to verify problems and provide feedback to the Engineering and Operations

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or
• 7+ years of experience in technical support or a related technical field
• University degree in IT, Computer Science, or a related field
• Proficiency in troubleshooting, debugging, and working directly with customers
• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!