Senior Fraud Investigator, Prevent

📋 Description

• Answering escalations and supporting operational changes across the Prevent pillar
• Speaking to customers at potential risk of complex scams
• Investigating authorized card payment fraud and authorized faster payment fraud
• Gathering evidence from flagged transaction data
• Using Monzo's values to investigate suspicious transactions with empathy and attention to detail
• Reassuring and supporting customers through the process of identifying active fraud

🎯 Requirements

• Strong understanding of regulatory requirements in fraud and/or financial crime
• Strong knowledge of cryptocurrency and its use in fraud typologies
• Excellent English written and verbal communication skills
• Experience speaking to victims of potential fraud
• Ability to be persuasive and empathetic
• Strong expertise in investigating, problem solving and decision making

🎁 Benefits

• £31,100 - £39,350 plus incentive awards tied to performance
• £1,000 learning budget each year for books, training courses and conferences
• MacBook provided and support for work-from-home setup
• Plus a full list of benefits available at Monzo