Partner with CSMs on international service delivery for Workforce Mental Health customers.
Serve as SME on international service delivery; advise CSMs and customers.
Lead international agenda discussions in customer meetings (QBRs).
Deliver international awareness sessions and coordinate local language sessions.
Proactively monitor international account risk; collaborate on mitigation.
Liaise with internal teams and global network to coordinate services and training.

🎯 Requirements

5+ years of customer relationship management experience.
3+ years in an Employee Assistance Program (EAP) setting.
Direct experience in a global or international role.
Excellent verbal and written communication skills.
Strong project management and cross-functional collaboration skills.
This role is fully remote; candidates must be located in the United Kingdom.

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