Lead architecture/technical development for Gemini Enterprise CX (GECX) on Google Cloud.
Build scalable, secure Google Cloud environments powering AI and CCaaS.
Advance CX with Conversational Agents, Agent Assist, and Insights.
Apply strategic execution and strong knowledge of Google CES products.
High-impact individual contributor role across app, web, and CCaaS platforms.
Collaborate with cross-functional teams to deliver solutions.

🎯 Requirements

Bachelor’s in CS/Engineering/Business; advanced degree is a plus.
5+ years in tech consulting/digital transformation or CX with AI/ML focus.
Active Google Cloud Professional Certifications (Architect/ML Engineer/Data Engineer).
Hands-on Google Customer Engagement Services (CCAI).
Proven success delivering AI/ML CX or contact-center solutions.
Strong CX design, contact center ops, and CX metrics.

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