Senior Group Manager, Customer Success

📋 Description

• Hire, develop, and retain a team of high-performing Customer Success Managers while ensuring
• Partner with the Customer Success Director to monitor team performance, optimize operational
• Coach Customer Success Managers to maximize member engagement, customer retention, revenue growth
• Drive team accountability for core department KPIs, including renewal rates, customer retention
• Provide consolidated reporting on team achievements, identifying business risks or macroeconomic
• Lead risk management strategies across assigned segments to address talent, relationship, and

🎯 Requirements

• 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer
• 5+ years of management experience
• Experience in employer-sponsored health benefits space required
• Ability to effectively organize and manage multiple company initiatives and proven ability to
• Excellent listening and communication skills both verbal and written, with an emphasis on quickly
• Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus

🎁 Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching