Senior Group Manager, Customer Success

📋 Description

• Hire, develop, and retain a CS team across tiers.
• Partner with the CS Director to monitor performance and enablement needs.
• Coach CS Managers to maximize member engagement, retention, and revenue growth.
• Drive accountability for KPIs: renewals, retention, expansion, and satisfaction.
• Oversee monthly revenue forecasting and mitigate financial risks.
• Manage executive-level client engagements and escalations; represent CS in finalist meetings.

🎯 Requirements

• 10+ years in fast-growth environments; CS leadership preferred.
• 5+ years of management experience.
• Experience in employer-sponsored health benefits space required.
• Ability to organize and manage multiple initiatives and influence peers.
• Excellent listening and communication; ability to interact with senior management.
• Experience with Salesforce and Tableau; Gainsight a plus.

🎁 Benefits

• Comprehensive healthcare coverage (medical, dental, vision).
• Equity in the company via RSUs.
• Paid parental leave.
• 401(k) with company matching.
• Monthly tech allowance.
• Generous PTO and holidays.